We keep our workshops small, so every seat we hold for you is one we turn someone else away for. That’s why bookings work like this.
If you can’t come
Bookings are non-refundable. You can pass your seat to a friend at no cost: message us on WhatsApp at +91 79969 99005 or email [email protected] with your booking reference (it starts with GAC) and their name, any time before the workshop starts.
If we cancel or move a workshop
If we cancel a workshop, or change its date, time or venue, you choose: a full refund, or a seat at the new session. We tell you by email and WhatsApp as soon as we know.
How refunds are paid
Refunds go back to the account you paid from (UPI, card or netbanking) through Razorpay, our payment provider. We start the refund within 2 working days of the cancellation. Your bank usually credits it within 5–7 working days after that.
Paid twice, or charged without a booking?
If you were charged twice for the same booking, or paid but didn’t get a ticket email, email [email protected] with the payment details. We refund any duplicate payment in full.
Delivery
We don’t ship anything. Your ticket is emailed to you as soon as your payment goes through, and your mosaic goes home with you on the day.